If you change your mind about your purchase, it might be returned unopened and unused within 14 days of receiving the product. Check our Shopping FAQ to learn more about our return policy. 

In case of product-related problems, we invite you to make a warranty claim. Depending on the purchase and claim date, you will qualify for one of our warranty plans:

2-year warranty: you can claim a replacement product if your product is faulty within 1 year of purchase.

10-year quality guarantee: if your product is faulty more than 1 year after your purchase, you can claim a 50% discount on your next one.

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Data safety is important to us

The LELO website uses a 2048-bit SSL certificate and 256-bit encryption to protect all personal information you may submit online. To safeguard your security, LELO does not store any credit card details. LELO will never disclose, sell, or transfer any personal information provided by our clients to a third party except as might be required by law.

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Payment method options:

Enjoy LELO with confidence. If your device doesn’t meet your expectations, submit a Satisfaction Guarantee request within 60 days of the date on the receipt. 

For returns or exchanges, contact us by email: info@lelosex.shop

Applies to eligible LELO electronic devices purchased on www.lelosex.shop. For more information, please check  Terms and Conditions.