General FAQs

For optimal use of the LELO website and its functions, please make sure you are using your browser's newest available versions (we recommend Google Chrome, Mozilla Firefox, Edge & Safari). You should also try clearing your browser cookies and cache.

If this is your first time shopping at www.lelosex.shop, welcome to the family! Find the account icon (a person outline). Once at the login page, select the Sign in/Create account option and enter your information. Afterward, you can click on 'LELO Warranty' and enter the information that applies to your LELO product. If you've already bought some of our products, log in to your existing account and see what's new in store for you. *Note: The serial number of your LELO product can be found on the back of your authenticity card included with your product.

The two year warranty covers you up to two years after the purchase date. If there is a problem within this time, you can claim and receive a free replacement. Just make sure you save the receipt for your purchase. The ten year warranty covers your product for the ten years after your two-year warranty expires. If you encounter a problem with your LELO product within this time, you will be entitled to a 50% discount on www.lelosex.shop for the purchase of a new device (limited for one-time use only but can be applied to up to five items in a single order). All PicoBong products carry a one year warranty but do not fall under the ten year guarantee. Full coverage details can be found within your product's packaging.

Your ten-year warranty is automatically registered when your two-year warranty is recorded, and it comes into effect on the day after your two-year warranty expires. Imagine, 12 years of guaranteed pleasure in front of you? Beautiful.

Sure! Just go to our careers page at lelo.talentlyft.com and see if we have any new openings.

Thank you for your kind offer, but fortunately, all of our products have already been thoroughly tested to make sure you get the best experience. All you have to do is pick out your favorites and let your imagination do the rest.