Shopping FAQs
For all information regarding LELO shipping options, delivery times, and costs, visit our Shipping information page at the following link: www.lelosex.shop/shipping
- Is there any import cost?
Free shipping throughout Europe.
- How do I track my order?
All shipping information will be emailed to you as soon as your purchase is shipped. Please use the link included in the email to track your delivery directly on the delivery company webpage. If the link is not responsive for any reason, please access the web page of the delivery company and enter the tracking number manually to verify the status of your delivery.
- Do you ship to a PO box?
European PO box deliveries depend on the local carrier. Contact us by email to confirm availability.
- Will my credit card details be stored?
To safeguard your security, LELO does not store any credit card details. Online purchase transactions will be charged to your credit card at the time you submit your order. However, the transaction will ever only be put through after we have verified your card details, received credit authorization, and confirmed stock availability. We will send you an email if we are unable to complete your order for any reason.
- What payment methods are available?
LELO accepts the following forms of payment for online purchases: Visa, American Express, Mastercard, Google Pay, Apple Pay, PayPal, Alipay, Sezzle, Klarna and Diners.
- When will I receive my package?
Delivery within 7–15 days.
- How much does it cost to ship to my country?
Free shipping throughout Europe.
- Can I return or exchange a LELO product?
For returns or exchanges, contact us by email: info@lelosex.shop
- Is your packaging discrete?
Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.
Important Note for Supplements:
Currently, our supplement line is shipped in our custom branded boxes.
